BEWARE OF AIR FREE TIRES AND AIRLESSTIRESNOW: I ordered from airfree 4 years ago, nearly impossible to talk to someone but finally got the tires. May of 2013... Been emailing airfree and airless tires.com but no answer, so placed order online. I got order confirmation email saying " Your request (#1244) has been received and IS BEING REVIEWED by our support staff." at airless tires, and "PLEASE DO NOT REPLY TO THIS EMAIL!!!" in capslock at air free tires as email confirmation receipts. As soon as I got these I was suspicious. 18 days pass, the seller sends no further email or shipping number.... So now I Call Airlesstires at 18008041524, on 6/11/2013 I press 1 for general sales, 2 for commercial sales, and also 3 for "check on order", "no one to take your call" is the messages I get in all categories ...left message, automation said "we will get back to you shortly" ...no reply. This is 18 days after I placed an order with both airfree tires and it's sister company airlesstires now. There was a help box in email, I clicked on it and it said orders are processed as such: 1. Pre sales, Order, 2. Air Free Order Review, 3. Send to supplier or fulfillment center, 4. Supplier Review, 5. Order sent to Customer/Post Sales Customer Service.... another "Order Process Flow Chart" stated 1. Air Free Help Desk 2. Confirmation of order via email 3. Notified via Help Desk email of problem order 4. Notified via Help Desk email if stock out 5. Traking# sent via regular email, and ending with 6. Air Free Help Desk... Air Free suggests contact the seller if order not shipped in 10 days... Found a link in order confirmation email that said: " To add additional comments, reply to this email or click the link below:
" ...this took me to a page titled "Tire Bank - The Tire People" and at the bottom of the page it said "If you've communicated with our support staff through email previously, you're already registered."
"You probably don't have a password yet, though." Got password, took me to this: TIREBANK ....Who Is Tirebank?
This is what it said:
Hugh Waters Mar 28 • Customer Service
Tirebank is Tire People. We own multiple Internet Tire Themed properties. All of our properties have great information about tires and their uses. We include pictures, articles, reviews and much much more.
Some of the properties we represent are:
I was also given a link which read "No user found (invalid activation link)
The activation link you followed is no longer valid. This is probably because the link expired. You can request a new activation link here. Thank you."
I go back to another link at the TIRE BANK, I get the following:
"This request is currently being processed by our staff
Hugh Waters is assigned to your request.
You will receive a notification when the request status is updated by our staff.
The following people will also be notified when this request is updated:
...I see a box at the bottom of the page to add comments, I mention it's been over 10 days and no word on my order, I leave name/number/email.
I had no idea when I ordererd my money was going to a tire bank/order request "process" and that I would have to spend 8 hours after18 days sorting through endless contact information links, none of which allow me to actually talk to someone but instead the website indicates I will then be granted a "TICKET" ....and where does this leave me? (see below)
So I have called airless tires, now I call airfree tires: 1 800 845 2181 ...I get the same automated voice as airlesstiresnow. I click on "sales," and "check on oder," ..I get "no support agents are available to take your call" ...I leave message, email and number.
I click on Contact info on the sites I am told I am as such starting a HELP DESK TICKET. Whether I call, email, respond to email, or use contact info the site says I am then "CONVERTED INTO A TICKET." ...this is what the site says:
"The Air Free Tires Customer Service Portal
Call, always call, and when you can't get a person, leave a message and it GETS CONVERTED INTO A TICKET, leave email address for reply by email When you fill out the form, you get an automatic reply and it GETS CONVERTED INTO A HELP TICKET"
Live Chats are CONVERTED INTO HELP TICKETS. You get a transcript and automatic reply. Email email@example.com (and) YOUR EMAIL IS CONVERTED INTO A TICKET and you get an automatic response
Start a Help Desk TICKET For Any Reason
or visit our Question and Answer Section
and submit your question there
Air Free Help Desk
Emails get lost sometimes." ...end quote.
Well, that's where I now stand with airfree tires and airless tires now. Today is 6/11/2013. I place my orders with these sister companies on May 25, 2013..... I have google "airfree tires scam" on the net with sad results - other users experiencing the same issues over the years from 2002 or so onward tapering off to no information on the site available anywhere on the net as of couple years ago.. Is it a ghost website? Cant be as my credit card was processed...
Well today is 6/11/2013. Will I ever here from airfreetires or airlesstiresnow?? stay tuned....